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Mystery Shopping Test Drive

According to data from J.D. Power & Associates’ Mystery Shopping program, the length of the typical test drive is a scant 10 to 15 minutes...Vehicle Mystery Shopping

Maybe it's time for a mystery shop

Is there value in a mystery shopper program? The most important reason to conduct a mystery shop...Garden Centre Mystery Shopping

Mystery as shoppers put staff to test

Hundreds of council staff in Edinburgh have been tested through a new "mystery shopper" project. During 2009, 264 different "mystery shopper" tests were held for 19 different areas of council service in person, by e-mail and on the telephone...Edinburgh Mystery Shopping

Online Mystery Shopping

Researchers conducted mystery shopping tests on 20 leading retailers by posing as first time customers and followed this by researching the experiences of 250 UK adults who are frequent internet shoppers...Online Mystery Shopping

Travel agents sell unsuitable cover, finds report

Which?, the consumer group, said 17 out of 29 travel agents it visited during a recent mystery shopping exercise failed to provide the most basic details about the insurance policies they sold...Which Mystery Shopping

BT and Sky least likely to open up on broadband speeds

Ofcom reveals further findings from mystery shopper test. Ofcom said that during the mystery shopper session...Ofcom Mystery Shopping

Mystery shopper evaluation project by West Midlands museums

West Midlands museums adopt the mystery shopper approach to making museum visit experience even better. A group of museums in the West Midlands ran a family-friendly mystery shopper project...Museum Mystery Shopping

Mystery shoppers check Ofcom compliance

Mystery shopping to check compliance with Ofcom’s Voluntary Code of Practice on Broadband Speeds has revealed that Internet Service Providers (ISPs) are meeting some aspects of the Code but are falling short in other areas...Ofcom Mystery Shopping

Sants reveals FSA flaws: Mystery Shopping

Similarly with so-called mystery shopping exercises, to tout this as a new way of enforcing proper and not misleading selling is astonishing. Mystery shopping has been a stock-in-trade for consumer organisations for decades. I had assumed the FSA already used mystery shopping regularly...FSA Mystery Shopping

Atherstone scores high in mystery shoppers' survey

A team of mystery shoppers and assessors have given Atherstone the seal of approval in a UK-wide mystery shopping survey aimed at improving the town’s overall retail experience....Mystery Shopping Atherstone

FSA Mystery Shopping to Curb Mis-Selling

Financial watchdog staff will pose as mystery shoppers to check that banks and insurers are not mis-selling mortgages, life policies and pensions...FSA Mystery Shopping

Huntingdonshire Call Centre gets top marks from Mystery Shopper

Top marks were awarded to Huntingdonshire District Council's call centre in a mystery shopping exercise that measured how well they respond to customers...Mystery Shopping Huntingdonshire

Retail Eyes: Ludlow jeweller wins nationwide acclaim following a visit by a mystery shopper

C W Sellors Fine Jewellers, in the Bull Ring, was visited on New Year’s Eve by a mystery shopper from Retail Jeweller, a leading watch and jewellery magazine...Mystery Shopping Ludlow

'Mystery shopper' technique could be effective counterterrorism tool

Federal Computer Week: One approach that might help is for the National Counterterrorism Center, an organization established in 2004 specifically to work on connecting dots, to adopt a version of the “mystery shopper” technique that many businesses use to measure and improve their performance...Mystery Shopping Security

Mis-selling of bank products revealed by mystery shopping

Irish Times: A so-called 'mystery shopping' exercise involving people who were mainly aged between 72 and 79 years of age, uncovered attempts by four financial institutions to persuade the customers...Mystery Shopping Banks

North Somerset Council get top Mystery Shopping customer satisfaction results

Portishead People: Residents are happy with the customer service they get from North Somerset Council, a Mystery Shopping survey has revealed. Customer satisfaction has reached 85 per cent - a 12 per cent increase on last year - according to the latest mystery shopping survey. Mystery shoppers are used by the council to find out where customers are receiving a good service, and where things are not going so well...Mystery Shopping North Somerset

Mystery Shoppers Identify Great Service in Ludlow

Ludlow Advertiser: Ludlow’s shops provide some of the best service to be found anywhere in Britain’s market towns according to a Mystery Shopping survey. Mystery shoppers and town centre assessors, who visited Ludlow in December, have given the town a positive report on the overall shopping experience. A mystery shopping test evaluated the performance of 50 independent retailers, placing Ludlow 10th out of almost 80 towns which have so far been assessed...Mystery Shopping Ludlow

Top 10 ideas to help boost your income

The Sun: Get as much as you can for free. For example, get into mystery shopping so that you have free meals in restaurants, free drinks in pubs and even free overnight stays in hotels...Mystery Shopping Income

Mystery Shopping survey lists Tenbury in top 20 market towns

Ludlow Advertiser: Tenbury is in the top 20 market towns in the country when it comes to the shopping experience, a Mystery Shopping excercise has revealed. The town ranked 15th in the UK in a mystery shopping exercise....Mystery Shopping Tenbury

'Mystery shoppers' visiting Stourport retailers

Ludlow Advertiser: Independent retailers in Stourport will be able to showcase their customer service skills and variety of choice as a team of “mystery shoppers” drop in to give the town a full retail audit..Mystery Shopping Stourport

Mystery shoppers put Kidderminster to the test

Ludlow Advertiser: Independent retailers in Kidderminster can showcase their customer service skills and variety of choice as a team of “mystery shoppers” drops in to give the town a full retail audit...Mystery Shopping Kidderminster

Mystery shopper bid to keep Post Office on its toes

Ludlow Advertiser: Worcester councillors plan to use mystery shoppers to keep the pressure on the Post Office over its controversial move upstairs into Worcester’s WHSmith store...Mystery Shopping Tenbury

Mystery Shopping finds that friendly Cradley Heath has lots to offer

Ludlow Advertiser: The results of a mystery shopping exercise in Cradley Heath have put the friendly town 12th in a league of 57 towns across the UK. Throughout April and May Cradley Heath was visited by mystery shoppers who dropped in on over 50 participating shops and market stalls to judge how well they were performing in areas such as customer service and window display...Mystery Shopping Cradley Heath

Mystery Shoppers finds Droitwich is one of the top places to shop in UK

Ludlow Advertiser: Retailers in Droitwich have reason to celebrate after the town ranked 15th in the UK in a mystery shopping exercise designed to test it’s overall shopping experience. Throughout September, independent shops in Droitwich were secretly assessed by trained Mystery Shoppers...Mystery Shopping Droitwich

Mystery Shoppers say that Evesham’s tops for shops

Ludlow Advertiser: Evesham’s independent shops are among the best in the country, according to a mystery shopper survey released today. The town’s small retailers have been given high praise after being secretly assessed by Mystery Shoppers as part of a Location Model survey...Mystery Shopping Evesham

Staff impress mystery shopper

Ludlow Advertiser: Staff at Thomson travel agents in Worcester’s CrownGate Shopping Centre are flying high after scoring top marks in a mystery shopper test for a national travel publication. The firm was one of four travel agencies to be visited in Worcester by a mystery shopper of the magazine Travel Weekly..Mystery Shopping Worcester

Droitwich and Evesham's mystery shoppers to put stores to test

Ludlow Advertiser: Independent retailers in Droitwich and Evesham will be able to showcase their customer service skills and variety of choice as a team of mystery shoppers drop in to give both towns a full retail audit...Mystery Shopping Droitwich and Evesham

Tourist Information Centre one of the best in the UK by Mystery Shoppers

Ludlow Advertiser: A mystery shopper exercise carried out at the Malvern Tourist Information Centre (TIC) has placed it among the best in the country...Mystery Shopping Malvern

Government announces "mystery shopping" exercise

Ludlow Advertiser: The Government announced it had started a "mystery shopping" exercise to test that frontline bank staff around the UK were receiving the information they needed to promote the guarantee to viable customers...Bank Mystery Shopping

Mystery Shopping in my Area?

The Mystery Shopping Club Internal Link: Almost every single Mystery Shopping agency contact listed operates nationally, so it doesn't matter where their offices are located. Most mystery shopping projects are carried out across the whole country, but you will only be required to work locally....Mystery Shopping Areas

Royal Pharmaceutical Society pledges Mystery Shopping

Ludlow Advertiser: A researcher reported buying 160 Solpadeine Plus (paracetamol-based painkillers) from Asset, even though it is illegal to sell more than 100 without a doctor's prescription. The case is to be investigated by the Royal Pharmaceutical Society, which has also pledged to support improvements in the industry by mystery shopping and training, Which? said...Mystery Shopping Pharmacies

Carpet code of practice backed: Mystery Shopping

Ludlow Advertiser: A key factor in winning approval was the result of mystery shopping, which revealed 98 per cent of consumers were likely or very likely to buy from a registered specialist next time...Mystery Shopping

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